Secret Iceland

Privacy policy 

Booking Terms & Conditions

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
Secret Iceland reserves the right to modify the terms and conditions of this Agreement or to change, modify or otherwise alter any feature of the Service and/or the Site at any time in its sole discretion. Changes to this Agreement may be communicated to you by making the revised Agreement available for your review on the Service and/or the Site. Please review the Terms and Privacy Policy periodically for any changes. The date that these terms were last modified can be found at the end of this agreement. The seller holds all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.

Secret Iceland reserves the right to cancel the tour or alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. Minimum number of passengers may apply.  If minimum number of passengers are not met on the day of your tour, Secret Iceland reserves the right to cancel the tour. you will be given the option to reschedule to the next available day or receive a full refund . No responsibility is taken for losses or expenses due to delay or changes of weather or other unforeseeable causes. Secret Iceland is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. Secret Iceland acts in good faith and cannot be held responsible for defaults or delays of such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person or company‘s act.
The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. You are responsible for providing Secret Iceland with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked. Entrance fees, drinks, food or other refreshments, are not included in the tours unless otherwise specifically agreed.

1. Prices

Please note that all prices for the services provided by Secret Iceland are in the company’s local currency, Icelandic Krona (ISK). As a local day tour provider Secret Iceland can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.  All prices on the website are including VAT and invoices are issued with VAT.

2. Special offers & Promotional codes

Please note that special offers such as promotional codes cannot be applied to a reservation after purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

3. Pick-up & Drop-off Services

Secret Iceland offers pick-up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.
You as the traveler are responsible for your pick-up, this includes providing Secret Iceland with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Secret Iceland will provide you with information about your pick up time on your voucher which is provided upon booking. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.
No show means 100% cancellation fee without a credit to reschedule at a later date.

4. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world. Secret Iceland does not take any responsibility for accidents that occur to its customers outside the vehicles on the company’s trips.

5. Icelandic weather and conditions

Please note that in the spring, tracks and mountain roads may be closed during the period of thaw. Please keep in mind that Iceland is close to the Arctic Circle.
The weather changes fast on our northern island and with it conditions change, especially in the highlands. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please respect your guide’s authority to do so. All volcanic and geothermal areas, caves, glaciers, lava, mountains and other outdoor trips are undertaken on the responsibility of its participants. Secret Iceland cannot be held responsible for the weather changing and can’t guarantee a good view or sight even though the tour is operated. There is no refund if a tour is taken and the weather or mountain sight is not as good as you hoped for.

Secret Iceland cancellation policy

We at Secret Iceland understand that sometimes changing of plan is necessary with short notice. Secret Iceland will amend your booking should the necessity arise for no extra cost. We like to be flexible and will try our best to reschedule to another date you choose subject to availability.
Due to limited seating, we request that you cancel at least 24 hours before a scheduled tour. This gives us the opportunity to fill the seat. You must cancel by sending email to booking@secreticeland.com with your cancellation request and your booking number in subject line. If you have to cancel your tour within 24 hours, we offer you a credit to your account, but do not offer refunds.
You may cancel your tour up to 24 hours before the tour begins and receive a full refund. If cancellation is made less than a day of your tour you will receive a credit to reschedule at a later date. Credit must be used within the end of the season same year of the tour date. Season ends 31st September for summer tours and 31st March for winter tours.
No show means 100% cancellation fee without a credit to reschedule at a later date.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation. Once delivered the amendment and/or cancellation needs to be confirmed by Secret Iceland before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request.

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Force Majeure

Defined as an unforeseeable circumstance that prevents someone from fulfilling a contract beyond the reasonable control of a party. Secret Iceland reserves the right to suspend or terminate the performance of its obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.

These unforeseeable circumstances include (but not limited to) the following:
War, riots, fire, flood, hurricane, typhoon, earthquake, volcanic eruptions, lightning, rock slide, explosion, strikes, lockouts, slowdowns, pandemics, epidemics, other public health concerns, international travel restrictions, terrorism, prolonged shortage of energy supplies, and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract.

In the event of Force Majeure Secret Iceland will not be liable for any refunds and this clause will supersede all other cancellation policies, when appropriate. With that said, Secret Iceland will always endeavor to rearrange, reschedule or change your booking whenever possible.

We again, advise that all travelers take out comprehensive travel insurance that covers Force Majeure and all other eventualities for international travel.

Cancellation fees & charges

All cancellation fees held by Secret Iceland are only intended to cover our direct cost of amending and/or canceling your reservation.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

No show means 100% cancellation fee without a credit to reschedule at a later date.

Cancellation of Day Tours

More than 24 hours’ notice Full refund
Less than 24 hours’ notice No refund
Terms modified and updated 14. February 2019
Special terms for Private Northern Lights tour

The terms and conditions set out above also apply for Northern Lights tour

Northern Lights are a natural phenomenon and we cannot guarantee sightings.  We only go out for the Northern Lights if the conditions are favorable.

If we must cancel the tour because of weather we offer full refund. 
 
You can reschedule to the next available date.
If the tour is taken and we do not see the northern lights we offer no refund.  We offer one free run with us the next time we go out. (Depending on availability) Please note that you must re-book to reserve your seat.  
Free run is an option we offer our customers only when no lights are seen in the first tour.  There might be other passengers participating in the free run.  You must re-book to reserve your seat.  Bookings must be made by email at booking@secreticeland.com
 

Fjölverk ehf – Secret Iceland
ID:630195-2259
Suðurengi 7 800
Selfoss
Iceland
www.secreticeland@secreticeland.com
tel: +354-6601151